Knowledge management is the process of collecting, organizing, and sharing an organization's knowledge and information, including data, so individuals and teams can find and use it. Knowledge management allows organizations to avoid re-inventing the wheel, work more efficiently and effectively, identify solutions, and inform decision-making.
Knowledge management is crucial for enhancing public health laboratories by ensuring that valuable information, lessons learned, and model practices are captured, organized, and shared across the system.
Through knowledge management practices, APHL helps laboratories work more efficiently, support succession planning and cross-training, improve workflows, and make informed decisions.